Contact Us
QIC Europe provides capacity to Managing General Agents responsible for issuing policies to policyholders indirectly. For all queries regarding policies, please contact the relevant MGAs.
General enquiries
Complaints Process
QIC Europe Ltd (“QEL”) is committed to providing a high standard of service and in ensuring that any complaints made by customers in relation to its conduct of regulated activities are handled in a fair and efficient manner and with due diligence and consideration.
Complaints
QEL’s portfolio is predominantly administered by coverholders or other representatives who have authority to underwrite and issue insurance policies on behalf of QEL. In such circumstances, any complaint should initially be referred to the coverholder; full details of the complaint notification process will be contained within your policy documentation.
For complaints arising from business written in the UK, you may instead write to:
Complaints
QIC Europe Limited, UK Branch
21 Lime Street
London, EC3M 7HB
United Kingdom
You may at any time make a complaint to QEL’s Head Office in Malta at the following address:
QIC Europe Limited
Pendergardens Business Centre
Level One
St Julian’s, STJ 1901
Malta
When we receive your complaint, we will acknowledge it promptly and where business is underwritten by us directly, we will investigate and provide a final written response as soon as possible but no later than 15 days of the complaint being made.
Where business is underwritten on our behalf by a Coverholder or other such representative, as will be apparent from your policy documentation, we will refer the matter to the Coverholder or other such representative who will provide a final written response within 15 days. If a response cannot be provided within 15 days, you will be informed about the causes of the delay and advised when the investigation is likely to be complete.
For complaints arising on business written in the UK, the request for an independent review should be made to the Financial Ombudsman Service in the UK:
The Financial Ombudsman Service
Exchange Tower
Harbour Exchange Square
London, E14 9SR
Should you continue to remain dissatisfied with the response or do not receive a final response within 15 days, you have the opportunity to ask for an independent review of your complaint by contacting the Office of the Arbiter for Financial Services at the following address:
Office of the Arbiter for Financial Services
1st Floor
St Calcedonius Square
Floriana FRN 1530
Malta
Complaints - Italy